gbajje Privacy Policy

This Privacy Policy ("Policy") describes how gbajje ("the Company", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "your", "the Player") who access or use the gbajje platform at gbajje.bio, including all associated games, betting markets, account services, payment facilities, and customer support channels.

This Policy applies to all personal data we collect when you visit our website, create a player account, make a deposit or withdrawal, participate in a game or betting market, contact our support team, or otherwise interact with the gbajje platform in any capacity.

By regist ering an account or continuing to use the gbajje platform after this Policy has been made available to you, you acknowledge that you have read and understood how we handle your personal data as described herein. If you disagree with any part of this Policy, you should discontinue use of the platform and contact our support team to arrange account closure.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the gbajje platform. In the event of any conflict between this Policy and our Terms & Conditions in matters relating to data processing, this Policy shall prevail.

When you create a gbajje account, we collect the information you provide directly, which typically includes:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including city, district, and postal code within Bangladesh
• Mobile phone number registered with your bKash, Nagad, Rocket, or Upay account
• Email address
• Username and hashed password credentials
• National ID card number or passport number submitted during KYC verification
• Copies of identity documents uploaded during the verification process

To process deposits, withdrawals, and the payment of winnings, we collect and retain records of:

• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Payment method identifiers (e.g., bKash wallet number, Nagad account reference, masked card details)
• Transaction timestamps and reference numbers
• Account balance history and bonus transaction ledger
• Source-of-funds documentation where requested for AML compliance

We maintain detailed records of your platform activity, including:

• Games played, bet amounts, wager outcomes, and session durations
• Sports betting markets accessed, odds accepted, and stake/return history
• Bonus activation and wagering progress logs
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

Our platform automatically collects certain technical data when you connect, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Unique device identifiers and mobile advertising IDs (where applicable)
• Session logs, page views, click paths, and feature interaction data
• Cookie identifiers and similar tracking technologies (see Section 7)

When you contact gbajje support or respond to our outreach, we retain:

• Live chat transcripts and support ticket content
• Email correspondence and attachments you share with us
• Records of any complaints, disputes, or escalations you raise
• Survey and feedback responses you submit voluntarily

gbajje processes your personal data only for the specific, lawful purposes listed below. We do not use your data for any purpose that is incompatible with these stated aims without first seeking your consent or establishing a new lawful basis.

We use your registration and identity data to create and maintain your player account, authenticate your login sessions, process deposits and withdrawals in BDT, credit game winnings and bonus awards, and provide responsive customer support. This processing is necessary for the performance of our contract with you.

We process identity document data, date of birth, and financial records to verify that you meet the 21+ age requirement, to confirm your identity before approving withdrawals above threshold amounts, and to satisfy our anti-money laundering (AML) and responsible gaming obligations. This processing is carried out on the basis of legal compliance and platform integrity.

gbajje analyses your gaming activity, deposit patterns, and session data to identify signs of potentially harmful gambling behaviour and to give effect to the responsible gaming tools you activate — including deposit limits, loss limits, cool-off periods, and self-exclusion requests. This processing is in your vital interests and in the public interest of promoting safe gambling.

We use device data, IP addresses, session logs, and transaction records to detect and prevent fraud, account takeover, collusion between players, bonus abuse, and other forms of platform manipulation. Suspicious activity may be investigated by our internal security team and, where required by law, reported to relevant authorities.

Aggregated and anonymised usage data — from which individuals cannot reasonably be identified — is used to analyse player behaviour trends, improve the performance and reliability of the gbajje platform, personalise game recommendations, and develop new features. Where we use identifiable data for analytics, we do so on the basis of our legitimate interests, balanced against your privacy rights.

With your consent, we may use your contact details to send you promotional offers, bonus notifications, and platform news relevant to your account. You may withdraw consent for marketing communications at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

gbajje does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. We share your data only in the following carefully controlled circumstances:

To facilitate deposits and withdrawals, we share necessary transaction and identity data with our payment processor partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Visa, and Mastercard. These partners operate under their own privacy and security frameworks and are contractually restricted from using your data for any purpose beyond processing your transaction.

We work with independent identity verification service providers to authenticate the documents you submit during account verification. These providers receive only the data necessary to perform verification and are prohibited from retaining your data beyond the verification workflow.

The games available on the gbajje platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session and bet data to support game auditing, fairness certification, and technical troubleshooting. No personally identifiable information is shared with game studios beyond what is technically required for session management.

gbajje may disclose personal data to law enforcement authorities, courts, or regulatory bodies where we are required to do so by applicable law, court order, or regulatory directive, or where disclosure is necessary to protect the rights, property, or safety of gbajje, our players, or the public.

In the event that gbajje undergoes a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material change to the data controller responsible for your information prior to the transfer taking effect.

gbajje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention schedule provides guidance on typical retention periods:

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.

As a gbajje account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at the email address listed in the footer of this page.

You may request a copy of the personal data gbajje holds about you. We will respond to verified access requests within thirty (30) calendar days. There is no fee for a reasonable access request; however, we may charge a proportionate administrative fee for manifestly unfounded or excessive requests.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it without undue delay. You may update certain details directly within your account settings; for changes to KYC-verified identity fields, please contact support.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Please note that this right is subject to our legal obligations — for example, AML and financial record-keeping laws require us to retain certain transaction and identity data regardless of an erasure request.

Where gbajje processes your data on the basis of legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

You may withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Use the unsubscribe option in any marketing message, or update your notification preferences within your gbajje account settings.

gbajje uses cookies and similar browser storage technologies to operate the platform, remember your session, protect your account, and understand how players interact with our service. The following categories of cookies are in use:

These cookies are essential to the operation of the gbajje platform. They maintain your login session, store your security token, enforce responsible gaming tool settings, and enable core navigation. You cannot opt out of strictly necessary cookies without ceasing to use the platform.

Functional cookies remember your preferences — such as your preferred game category, notification settings, and language selection — so that you do not need to reconfigure them on every visit. Disabling these cookies may result in a reduced browsing experience.

We use analytics cookies to collect aggregated, anonymised data about how players navigate the gbajje platform — including which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This information is used solely to improve platform performance and user experience. Analytics data is never used to build individual advertising profiles.

You may manage cookie preferences through your browser settings. Please note that blocking certain cookies may impair the security and functionality of your gbajje account. For further information on managing cookies, consult your browser's help documentation.

gbajje implements a layered suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data fields stored at rest in our databases
• Bcrypt password hashing — gbajje never stores your password in a readable format
• Multi-factor authentication options available for account login
• Role-based access controls ensuring that staff can only access data necessary for their specific function
• Regular independent security audits and penetration testing of our platform infrastructure
• Automated intrusion detection and real-time alerting for anomalous access patterns

Despite these measures, no internet-connected system can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to your rights, gbajje will notify affected players promptly and take all reasonable steps to mitigate the impact.

The gbajje platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. All new accounts are subject to mandatory KYC age verification before real-money activity is permitted. If gbajje discovers that a player account belongs to a person under the age of 21, the account will be closed immediately, all balances will be returned via the original payment method, and all associated data will be securely deleted.

If you are aware of an underage individual who has attempted to access the gbajje platform, please notify our support team at once so that the matter can be investigated without delay.

gbajje reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players via platform notification or email and update the "Last updated" date at the top of this page. Your continued use of the gbajje platform following notification of changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gbajje handles your personal data, please contact our support team. All data-related enquiries are handled by a dedicated team committed to responding within thirty (30) calendar days.

Contact email (plain text, not a clickable link): [email protected]

Support is available twenty-four (24) hours a day, seven (7) days a week via live chat on the gbajje platform.